Phone call
Call 036 58713306 during working hours, Monday to Saturday, 9:00 to 18:00. For site measurements and sample viewings, we usually pick up within two rings. If we miss you, leave a message and we call back the same day.
Questions about a quote, a refinishing timeline, or which oak grade suits your room? Here is how to get a direct answer and what response time to expect before we move into the FAQ section.
Call 036 58713306 during working hours, Monday to Saturday, 9:00 to 18:00. For site measurements and sample viewings, we usually pick up within two rings. If we miss you, leave a message and we call back the same day.
Write to info@southerncrossfloors.com with your room dimensions, current floor condition, and preferred wood type. Expect a reply within one business day. Detailed quotes with material breakdowns take up to two business days.
Visit us at 49, Afreen Heights, GhanshyamGunj Nagpur - 551573 to compare plank widths, stain samples, and finish sheens in person. No appointment is needed on weekdays; weekends are by prior booking so we can keep the sample room ready.
For existing floors that need refinishing or a full replacement, we schedule a site visit within three to five working days. The visit covers subfloor condition, moisture readings, and a written recommendation before any quote is prepared.
Phone calls are answered immediately during working hours. Emails get a first response within one business day. Site visits are confirmed within two business days of the request. If a delay happens, we tell you upfront and give a new date.
Still unsure which channel fits your situation? Read the contact page for the full breakdown of what to prepare before reaching out.
Every installation follows the same disciplined sequence: site assessment, material selection, subfloor preparation, installation, and final finishing. The timeline below shows what happens at each stage and what you can expect before we start.
We measure the room, check subfloor flatness, and run a moisture test on the concrete or plywood base. This determines whether the floor can be nailed, glued, or floated, and it shapes the material recommendation.
You visit the showroom to compare oak, walnut, and engineered options side by side. We walk through grain patterns, stain colors, and finish sheen levels. The quote includes material cost, installation labor, and a clear timeline for your project size.
Planks arrive and sit in the room for five to seven days so they adjust to the humidity and temperature of your space. Skipping this step leads to gaps or buckling later, so we never rush it.
We level low spots, remove old adhesive, and snap chalk lines for the pattern. For herringbone or custom inlays, we dry-lay the first rows to confirm alignment before any adhesive goes down.
Planks go in row by row with consistent spacing. After the floor is down, we sand it in three passes with progressively finer grit to create a smooth, even surface ready for stain.
We apply the chosen stain, then two or three coats of polyurethane with drying time between each. The final walkthrough covers care instructions, warranty details, and what to avoid for the first 72 hours.