How we collect, use, and protect your information when you request a flooring consultation, browse our portfolio, or contact our installation team.
When you submit the consultation form on our contact page, we receive the details you enter: your name, email address, phone number, and the message describing your flooring project. We also collect basic technical data automatically, such as your browser type, device model, and pages you visit on southerncrossfloors.com, so we can understand how visitors navigate our project gallery and which wood finishes draw the most interest.
We use the contact details you provide to respond to your inquiry, schedule a sample viewing at our Nagpur showroom, and prepare a detailed quote for your hardwood or engineered wood installation. Technical data helps us improve site performance, fix broken pages, and arrange our portfolio so the most relevant projects appear first. We do not sell your personal information to third parties, and we never use it for unrelated marketing campaigns.
Our site uses basic cookies to remember your preferences, such as which project pages you have already viewed, and to measure aggregate traffic through analytics tools. These cookies do not store sensitive personal data. You can disable cookies in your browser settings, though some parts of the site, like the consultation form, may behave differently without them.
Inquiry messages and the contact details attached to them are retained for up to 24 months so we can follow up on ongoing projects, warranty questions, or refinishing requests tied to a previous installation. After that period, we delete or anonymize the records. If you ask us to remove your data earlier, we will do so within 30 days unless we are legally required to keep it for tax or warranty purposes.
We rely on a small number of service providers to run the site and handle inquiries: our web hosting company stores the site files, our email provider delivers messages sent to info@southerncrossfloors.com, and our analytics tool processes anonymized visitor statistics. Each processor operates under a data processing agreement and only receives the minimum information needed to perform its task.
You may request a copy of the personal data we hold about you, ask us to correct inaccurate details, or demand deletion of your records. To exercise any of these rights, email info@southerncrossfloors.com or call 036 58713306. Our office is located at 49, Afreen Heights, GhanshyamGunj Nagpur - 551573. We respond to privacy requests within 30 days. This policy was last updated on January 15, 2025.
Southern Cross Floors does not publish fabricated testimonials, invented project photos, or exaggerated performance guarantees. Every project shown in our portfolio reflects a real installation we completed, and any durability or maintenance guidance we provide is based on standard industry practice for the specific wood species and finish. We do not claim official affiliation with any brand or certification body unless that relationship is clearly stated on the relevant page.