Client Onboarding Portal
When we take on a new hardwood installation, the first weeks are about decisions: grain direction, board width, finish sheen, and how the floor will sit against existing trim. The Client Onboarding Portal was built to move those conversations out of scattered emails and into one place. Clients log in, review material samples we have photographed, mark their preferences, and see a timeline of when their subfloor prep will start. It does not replace the site visit, but it cuts down the back-and-forth before we ever set a blade. For a recent herringbone project in a Nagpur living room, the portal helped the client compare white oak against engineered walnut side by side, then lock in a matte finish without waiting on a callback. The result was a smoother start, fewer surprises, and a floor that matched what they had approved on screen.