Support Dashboard Refresh
After a season of back-to-back installations, our support team was juggling job updates, sample requests, and refinishing follow-ups across three separate spreadsheets. The refresh consolidated those workflows into a single dashboard that tracks each project from first site visit to final walkthrough. We rebuilt the intake form so clients can upload floor measurements and photos of their existing space, which cuts down the back-and-forth emails before a consultation. The dashboard now flags overdue maintenance reminders for past installations and keeps a running log of stain and finish formulas used on each job, so a touch-up request five years later still gets the exact same match. The team stopped re-entering data and started answering questions faster, and clients see a clear timeline of what happens next without having to ask.